Account and data deletion

Data that is deleted

When your account is deleted, the following data linked to it is permanently deleted:

• Account and sign-in details: e-mail address, name, username, profile details and photo, password hash, Google or Apple sign-in links, and consent records.
• Prayer wall (Kubbe): your posts and the replies written to them; your replies, âmîns, reactions, reposts, saved items, reports and appeals; images, videos and audio files attached to your posts.
• Visits, badges and reading: visit records, badges, activity days, seyr programmes, reading progress, saved routes, your visit journal and its photos.
• Trips, events and khatm: trips and khatms you created (together with other people’s sign-ups and contributions to them), your RSVPs and your khatm contributions.
• Your community memberships and the invitations you created; your visit savings goals and entries.
• Messages, follows and blocks: messages you sent and conversations you took part in, follow and block records.
• Your notifications, notification preferences and your device’s notification registration; your suggestions, lodging and other requests; your editorial team membership and its invitations; your KVKK requests.
• Security records linked to your account (including IP address and browser details), and other records tied to the account such as a guide profile and its document, and point records.

Data that is kept or de-identified

• Payment records: not deleted because of financial record-keeping obligations; their link to your account is removed.
• Communities you founded: an open community with other members is handed over to its most senior admin or member, who is notified; if there are no other members it is closed. Communities and their announcements are not deleted, but their link to you is removed.
• De-identified records: aggregate usage counts and mobile crash reports cannot be linked to a person, so deletion does not affect them; their own retention periods apply (e.g. crash reports 90 days).
• Backups and server logs: deleted data may remain for up to 30 days in system backups taken against failures (database backups and pre-operation dumps 30 days, file backups 14 days) and for up to 8 weeks in the server access log; it is deleted automatically when these periods end. The access log keeps only the IP address, the address of the page opened and browser information. For questions, write to yasin@datave.uk.
• Kept only on your device: your Devotional Lens preference, your Heart Journal and the map permission never reach our server; account deletion does not cover them, and deleting them happens only on that device.

Accounts with editorial contributions

Member accounts with a contribution trace in the atlas’s records (for example a shrine location proposal or an accessibility report) are not fully deleted but anonymised. Your personal content — prayers, visits, trips, badges, messages and the like — is deleted as above, and the identity details on the account record (e-mail, name, username, bio, profile photo, title, institution and ORCID details, password) are removed. The record remains as a nameless deleted account that cannot be signed in to; your contributions and any other records still tied to the account stay attached to this de-identified record.

Writer, editor, head editor and administrator accounts with a trace in editorial records cannot delete themselves, under the principle of transparency; a warning is shown if you try. For these accounts, write to yasin@datave.uk. Signature and version records are not deleted; the account can be anonymised by removing its identity details.

Deleting some data without deleting your account

Without deleting your account, you can delete the following yourself in the app or on the website:

• Your posts on the prayer wall: deleted together with their replies and âmîns and any image, video or audio file you attached.
• Your replies: each can be deleted individually.
• An image or video attached to your post: can be removed without deleting the post.
• Your profile photo.
• Your visit journal entries: when you delete an entry in the app, its copy on the server is deleted too, along with its photo if no other entry uses it.

To ask for other data to be deleted, open the “My Data” screen, choose “Erasure” in the “KVKK request” section, write your request and tap “Send request”. On the website this screen is at My Account → My Data; in the app it is at Settings → My Data & Privacy → My Data. Requests are answered within 30 days at the latest (KVKK Art. 13), and the screen shows the days left.